About product repairs

Repair Procedure

Please send us an email describing the condition of the product.
(Please do not send the item yet)
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We will reply with an estimate for the repair costs.
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If you are happy with the repair cost,
Send your product to us

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①Please write the condition of the product in an email and send it to us.
I would appreciate it if you could also send me a photo.

[Email address]
<repair@harvestcorp.co.jp>


Please be sure to include the following in your email:
We will review your inquiry and respond to you within 3 business days.

[1] Name
[2] Postal code
[3] Address
[4] Telephone number
[5] Email address
[6] Store where the purchase was made
[7] Years of use
[8] Repair request area and details (please provide as much detail as possible and include photos)
[9] Overall product photo
[10] Photo of the repaired part
[11] Payment method (cash on delivery or bank transfer)
Please do not send the item at this point.


②We will reply with an estimate for the repair costs.

③If you are satisfied with the repair cost, please send the product to us.

*Please check the precautions for sending.
・Please be sure to enclose a document with your name, address, and contact information.
・Please make sure to empty the package before sending it. (We cannot be held responsible for any troubles such as loss.)
- Please remove as much dirt as possible from items for repair before sending them.
- The customer will be responsible for the shipping costs when sending the item for repair.

[Shipping address]
1-18-3 Ashidorikita, Higashiosaka City, Osaka Prefecture, 577-0058
Harvest Co., Ltd.
Product Repair Section Tel: 06-6784-5500 (Main)