Frequently asked questions
Required charges other than the product itself ◆Shipping costs [550 yen flat rate] If your purchase total is 5,500 yen or more, we will cover this cost.
[Note] For deliveries to Okinawa, Hokkaido, and remote islands, shipping fees are as follows.
Okinawa [2,200 yen] / Hokkaido [1,045 yen] / Remote islands [2,500 yen] We will contact you separately by email regarding areas that are subject to remote islands.
However, if you purchase more than 11,000 yen (tax included), shipping will be free.
We will ship your order via courier service (Sagawa Express). The shipping method will vary depending on the contents of your order.
Please note that you cannot specify the shipping method.
We will ship your order within 3 business days. Shipping fees vary depending on your area, so please check the "Shipping and handling fees" section above.
Please note that you cannot cancel your purchase after payment has been completed.
＜In case of defective products or incorrect products＞
Please contact us by email within 10 days of receiving the product. We will exchange it for a new or equivalent product (if we are unable to provide a replacement product, we will refund your money). We will cover the shipping costs. Please note that each handmade product may have slight differences.
<Returns and exchanges due to customer convenience>
Please note that we cannot accept returns due to customer reasons such as the product being different from what you expected, the wrong size, the wrong order, etc. We also cannot accept returns if the tag, package, or accessories are damaged.
<About refund processing>
When processing a refund, we will process the refund or correction (cancellation) of the billing amount as soon as the returned item arrives at our company. Please note that if you pay by credit card, due to the credit closing date, the full amount may be charged once and then refunded at the next billing.
＜Contact us here＞
At Harvest, we do our best to repair your beloved bags so that you can continue to use them for a long time.
Repair procedure here
PayPay, Shopify Payments, Amazon Pay, Google Pay, credit card payments (VISA/MasterCard/Amex), and carrier payments are available.
Payment Method