User Guide
Required charges other than the product itself ◆Shipping costs [550 yen flat rate] If your purchase total is 5,500 yen or more, we will cover this cost.
[Note] For deliveries to Okinawa, Hokkaido, and remote islands, shipping fees are as follows.
Okinawa [2,200 yen] / Hokkaido [1,045 yen] / Remote islands [2,500 yen] We will contact you separately by email regarding areas that are subject to remote islands.
However, if you purchase more than 11,000 yen (tax included), shipping will be free.
We will ship your order via courier service (Sagawa Express). The shipping method will vary depending on the contents of your order.
Please note that you cannot specify the shipping method.
We will ship your order within 3 business days.
Shipping costs vary depending on your area, so please check the "Shipping Costs" section above.
We accept the following payment methods. For details, please see <Payment Methods> .
Shopify Payments
Amazon pay
Google Pay
Shop Pay
Credit card payment (VISA/MasterCard/Amex)
PayPay
dPayment
au Easy Payment SoftBank One-Stop Payment Y!Mobile One-Stop Payment
<About cancellations>
We do not accept cancellations after the order has been completed.
Please make sure to check your order carefully before clicking the Confirm Order button.
＜In case of defective products or incorrect products＞
Please contact us by email within 10 days of receiving the product.
We will exchange the product for a new or equivalent product (if we are unable to provide a replacement product, we will refund your money). We will cover the shipping costs. Please note that each handmade product may have slight differences.
<Returns and exchanges due to customer convenience>
Please note that we cannot accept returns for reasons such as product differences, incorrect sizes, or incorrect orders.
Returns will not be accepted if tags, packaging or accessories are damaged.
<About refund processing>
When processing a refund, we will process the refund or amend (cancel) the charged amount as soon as the returned item arrives at our company.
Please note that if you pay by credit card, due to the closing date of your credit card, the full amount may be charged at first and then refunded at the next billing date.
<Inquiries regarding cancellations, returns, and exchanges>
At Harvest, we do our best to repair your beloved bags so that you can continue to use them for a long time.
Repair procedure here