Frequently asked questions
Please note that once payment is complete, the purchase cannot be canceled.
Please note that once payment is complete, the purchase cannot be canceled.
<In the case of defects, faults, or incorrect products>
Please contact us by email within 10 days of receiving the product. We will exchange it for a new or equivalent product (if we are unable to provide a replacement product, we will refund your money). We will cover the shipping costs. Please note that each handmade product may vary slightly.
<Returns and exchanges due to customer convenience>
Please note that we cannot accept returns for reasons of customer convenience, such as a product that is different from what you expected, the wrong size, or an incorrect order. Returns will also not be accepted if the tag, packaging, or accessories are damaged.
<About refund processing>
When processing a refund, we will process the refund or adjustment (cancellation) of the invoice amount as soon as the returned item arrives at our company. Please note that if you pay by credit card, due to the credit closing date, the full amount may be charged once and then refunded at the next invoice.
<Contact us here>
<In the case of defects, faults, or incorrect products>
Please contact us by email within 10 days of receiving the product. We will exchange it for a new or equivalent product (if we are unable to provide a replacement product, we will refund your money). We will cover the shipping costs. Please note that each handmade product may vary slightly.
<Returns and exchanges due to customer convenience>
Please note that we cannot accept returns for reasons of customer convenience, such as a product that is different from what you expected, the wrong size, or an incorrect order. Returns will also not be accepted if the tag, packaging, or accessories are damaged.
<About refund processing>
When processing a refund, we will process the refund or adjustment (cancellation) of the invoice amount as soon as the returned item arrives at our company. Please note that if you pay by credit card, due to the credit closing date, the full amount may be charged once and then refunded at the next invoice.
<Contact us here>
At Harvest, we do our best to repair your beloved bags so that you can continue to use them for a long time.
<Repair procedure here>
At Harvest, we do our best to repair your beloved bags so that you can continue to use them for a long time.
<Repair procedure here>
Contact by email
*When making inquiries after purchasing a product, please provide the purchaser's full name.
・Please be sure to include the product number you purchased.
*Emails sent outside of business hours may be responded to on the next business day.
Telephone inquiries
◆Product inquiries Harvest Co., Ltd. Phone: 06-6753-8166 (Monday to Friday 10:00-17:00)