International
FREE GLOBAL SHIPPING (w/ Purchase Over 20,000 Yen)
International Shipping via Japan Post
Shipping Fee:
FLAT RATE GLOBAL SHIPPING (w/ Purchase Up To 19,999 Yen)
- Asia: Shipping Cost 2,500 yen for purchase up to 19,999 yen.
- North America: Shipping Cost 3,000 yen for purchase up to 19,999 yen.
- All Other Countries: Shipping Cost 3,500 yen for purchase up to 19,999 yen.
Your order will be shipped via Japan Post (https://www.post.japanpost.jp/index_en.html)), where you will be able to track your package using the tracking # we will send to you via email upon shipping your order. We aim to dispatch your order within 1-3 business days from when confirming payment of your order.
(There are countries and regions from which we are unable to accept international orders due to the reason that Japan Post has stopped accepting parcels.)
Returns & Exchanges:
Return Policy:
All international orders are final. We do not accept refund, exchange or cancellation for international orders once order is shipped. Please be 100% sure of the item in advance before your purchase.
Exchanges:
If you have received a damaged, defective, or incorrect item, we will exchange the product. (For just in case If any items are no longer in stock due to inventory changes, we will refund your original form of payment.)
Please contact us at ＜store@harvestcorp.co.jp＞ within 10 days of the arrival of the item. In this case, we will bear the shipping cost.
Please fill in your details below and send it to us.
1)Your Name
2)Order Number
3)Details of the issue
4)Photos
Refunds:
Refunds will be made to the credit card account deducted at the time of purchase through the credit card company as soon as we receive returns. The period of refund may differ depending on the acceptance date of refund, invoice closing date of the credit card company and the timing of refund processing.
Repair:
We do our best to repair our bags so that you can use them for as long as possible. Please feel free to contact us for a quote.
Please send us an email to ＜repair@harvestcorp.co.jp＞ explaining the issue, along with photos for us to check the condition of your bag. We will reply to you with an estimate of repair within 3 business days. If you are satisfied with the repair price, please send the item to us.
Please fill in your details below and send it to us.
1)Your Name
2)Address
3)Phone Number
4)Email Address
5)Years of use
6)Explaining the issue with photos (detailed information will be appreciated)
7)Photo of the entire product
8)Photo of the repair part
9)Payment method (cash on delivery or bank transfer)
Repair Policy:
- Applies to the original owner only.
- Customer will be responsible for shippingthe item back to us.
- If returned, please provide tracking information and proof of delivery upon shipment. We cannot be liable for any lost or damaged package. Please contact your courier to file claim.
All goods will deteriorate over time. The speed in which it deteriorates, however, will vary significantly depending on the usage and environment of each end user.
For this reason, we feel each item needs to be evaluated on a case-by-case basis, as every product will show signs of age at some point. We need to take this into consideration to meet your request, as it may simply be time that your gear needs to be replaced. If so, we hope you will continue to take pride in the ownership of our bags and accessories for your next carry needs.
Customs & Duties:
Please note that import duties and taxes may or may not be levied depending on your country. If charged, it is the customer’s responsibility. We cannot be liable for any taxes and/or duties levied by foreign customs and will not be able to issue a refund for any abandoned package by the customer. We also cannot mark your order as “gift” or lower the value.
Shipping delays may also occur if your package is inspected by customs authority upon arrival to your country. This is beyond our control and the responsibility of your country’s postal service to contact you as needed.
Please be sure to provide a valid phone number when placing your order that they can reach you during the day time for this reason.
If there is anything else we can be of assistance with, please Contact Us.